Frequently Asked Questions

General FAQs

Why isn't the address shown in my shipping notification email exactly the same as the address I entered?

Do you enclose invoices within the delivery?

How do you order multiple hampers to different addresses?

Clotted Cream FAQs

What’s the shelf life of clotted cream?

How is clotted cream kept cool during transit?

Is clotted cream safe to eat if left at room temperature for a few days?



Why isn't the address shown in my shipping notification email exactly the same as the address I entered?

We enter the postcode and the first line of the address into the courier’s system. The rest of the address is auto-filled by their system.

Do you enclose invoices within the delivery?

As most of our hampers are purchased as gifts delivered straight to the recipient, we don’t enclose an invoice within any orders. We can email an invoice for any businesses requiring one.

How do you order multiple hampers to different addresses?

It is not possible to add multiple shipping addresses and gift card messages to a single order. Instead you will either need to place each order separately (works best for 2-3 orders) or you can order all the hampers in one transaction and then email us the separate delivery addresses and corresponding gift card messages (you can just reply to your confirmation email). The latter method has the advantage of only requiring you to enter your billing information once.

What’s the shelf life of clotted cream?

When the cream is produced it has a 19 day chilled shelf life and is blast frozen by Langage Farm within 2 days of production. This means the cream should have another 17 days shelf life after thawing, but because we can’t be responsible for the conditions of transit we always recommend using it much sooner than this (within 5 days). A recommended ‘best before date’ is included in the hamper.

How is clotted cream kept cool during transit?

We leave the cream blast frozen until dispatch, and send it in an insulated packet with an ice pack. This allows the cream to thaw slowly during transit, and upon arrival it should be placed in a refrigerator as soon as possible.

Is clotted cream safe to eat if left at room temperature for a few days?

As stated above clotted cream actually has quite a long shelf life, but because we can’t guarantee the delivery conditions, we give a much shorter ‘best before date’ of 5 days from dispatch. Sometimes, if delivery can’t be made, the cream will be left overnight at a sorting depot, this is unlikely to affect the cream but given we cannot guarantee the conditions of transit all orders are at your own risk. Occasionally, cream tea hampers are returned to us 3 or 4 days later and our friends/family will consume the cream without hesitation!